Case Studies

DIGITAL STRATEGY FOR PATIENT FACING EXPERIENCES

Integrated Health System

Drove strategy and tactical work in partnership with senior leaders across health plans, physician groups, and hospital systems to develop a unified vision of digital consumer experience across the region – impacting 4.6M members
Established organization-wide KPIs to measure the impact of digital solutions on member care experience and provide data-driven guidance
Organized and conducted a two-month survey to track and catalog 200+ separate digital, consumer-facing projects – interviewing senior leaders to understand the current landscape of relevant work and creating a program database
Identified redundant work and misallocated resources, connecting complementary projects among siloed groups
Facilitated weekly strategy working sessions with executive workgroup

Integrated Health System and Large Retailer

Led a team of IT consultants and systems administrators to successfully deploy networking and IT hardware to 22 standalone retail health clinics over a condensed two-year period in rapid succession.
Coordinated 20+ workstreams to collaboratively complete deliverables
Operationalized deployment process that established structure and predictable task cadence that was agile enough to accommodate constantly changing construction timelines.

Multinational Banking Institution

As product owner, built and implemented application to improve commercial credit end to end processes
Resulted in improvements of real estate transaction fulfillment cycle times by 52% and non-real estate transactions by 24%
Met frequently with stakeholders to gather requirements (use cases, user stories, and detailed requirement documents) to document design specifications for application that would be used by 350+ agents
Developed and conducted end user training

Medical Group Partnership

Interviewed senior leaders and project staff to understand current state of resource management.
Developed resource management process and dashboard that included integrating department and team specific requirements into enterprise Project Online database.
Provided structured, data-based system to allow 23 technical teams to forecast resource demands vs capacity to more accurately staff 600+ electronic medical record and hardware technology projects annually.